Refund policy

Last updated: October 13, 2026

Handyzuri is operated by Guangzhou Du Gui Trading Co., Ltd. We are committed to providing a fair and reliable shopping experience. Please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 days of delivery. Items must be unused, in their original condition, and include their original packaging and accessories. Proof of purchase is required.

These conditions do not limit your statutory rights regarding defective or incorrect products.

2. How to Request a Return

To request a return, contact [email protected] with your order number, product details, and reason for return.

Our team will review your request and provide return instructions and the appropriate return address. Please do not return items without contacting us first.

3. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs where reasonably available.

Once verified, we will arrange a replacement or refund at no additional cost, in accordance with applicable law.

4. Return Shipping Costs

Customers are responsible for return shipping costs when returning items due to personal preference or a change of mind.

Handyzuri covers reasonable return shipping costs for verified defective, damaged, or incorrect items.

Original shipping fees are generally non-refundable for change-of-mind returns unless required by law.

5. Refund Processing

Once returned items are received at our designated return address, we will inspect them and notify you of the refund approval or rejection within 3–5 business days.

If additional information is required, we will contact you within this period.

Approved refunds will be issued to the original payment method within 5–10 business days after approval. Additional bank processing time may apply, subject to applicable legal requirements.

6. Non-Returnable Items

Personalized products, gift cards, and certain unsealed hygiene-related products may be excluded from change-of-mind returns where permitted by law.

Used or customer-damaged items may also be ineligible for standard returns. Statutory consumer rights remain unaffected.

7. Order Cancellations

To cancel an order, contact [email protected] as soon as possible.

Orders may be canceled before shipment if processing allows. Once shipped, customers may request a return after delivery, subject to this policy and applicable consumer rights.

8. Exchanges

Exchanges are subject to product availability and return eligibility.

For verified defective or incorrect items, Handyzuri will cover reasonable replacement shipping costs. For personal-preference exchanges, customers may be responsible for return shipping costs.

9. Return Address

Please contact [email protected] for the designated return address and instructions.

Do not send returns to our registered business address unless specifically instructed.

10. Customer Support

Email: [email protected]

Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8).

We aim to respond within 1–2 business days, excluding weekends and public holidays.